technical support service


Bot not working

fredholt83 1 year ago updated by Pablo 1 year ago 1


I signed up with your service last friday. Had to purchase your proxy because account was not linking. Everything worked fine for a few hours, then nothing. Today after 36 hours not working, logging in your dashboard there was a message that proxy was not working. I tried with your desktop app but it's not connecting. Tried an external proxy: when I test it's working, but your bot still is not doing anything at all.

What's wrong?



getrich 1 year ago updated by Pablo 1 year ago 2

I set up my account with the lowest of settings and it worked for about a day or two then nothing. I sent a message to helo desk daily and no response. I requested a refund and no response. I still have funds on my account that I want refunded and no response. This app does not work at all. 


promotions not working

Matt MJ 1 year ago updated by N/A 1 year ago 1

Hello, it's been 6 days, I contacted support twice with no email back. I have a proxy set up, settings are good and I still not see any activity or likes? Help, please.


TWO Suggestions

jared 3 years ago updated by Jaime Hurtado 3 years ago 2
  1.  I was wondering if an option to select which specific promo you are currently running the promotion on is possible. (I know this is technically already possible but it's sort of cumbersome as to how to go about it, being you have to pause all your other high CTR promos to do so.) 
    1. For example: Let's say I have 20 promos active (all over 10% CTR and I dont want to pause any, BUT I wanted to select a specific promo to start at the current time, without pausing all the rest.)
    2. Here is why this could be a benefit  
      1. Maybe you had the selection set to run comments and likes during unfollowing so no follows happened during that time frame and you want to run it again so you can collect legitimate date about the CTR. After all, you won't really know what the CTR is until you've run every aspect of instanobel on that specific promotion. 
      2. Second, this would allow a large account/keyword which gave you a very high CTR to be utilized more often until it's complete.
      3. To expand upon this, it may be beneficial to be able to simply organize the active promos by priority that way you can always move higher CTR's to the top to get utilized more often OR be able to click them at will to get one going. 
      4. Another reason this is beneficial is every single business using instanobel or programs like instanobel who are seeking to work with influencers could then use this to run tests specifically on the influencers they are interested in to gather data regarding who gives them the best CTR. Therefore, they know who to approach before they even talk with them based on the influencers following's reaction to the promoted account on instanobel. 
        That data is very valuable and you could market it specifically to businesses. 
  2. My second suggestion is to have a second option for unfollow time. here is why:
    1. Let's say I set my account to have an autobreak after midnight to simulate sleep. thats great but when would I want to most likely auto unfollow? at night. but if you are unfollowing you aren't really sleeping are you? 
    2. Solution: Allow people to select two timeframes for auto unfollow. 
      1. Most people would probably select something like 8pm-12:30am their time and since your auto break is only for 4 hours they could then set it to continue unfollowing at say 5am-8am. This will allow them to get a good 6-7 & a 1/2 hours of unfollowing at a reasonable number say (70-80 unfollows an hour) per day. 
    3. The idea would be to allow us to select that 4-5 hour period of break time ourselves so we can have it set up consistently to look like our own schedules and due to this allow for maximum use of schedule auto unfollow. 

Thanks for your time and I hope this helps in some way. 


return the money, invested

juan lora 87 1 year ago 0

i buy your proxy and it did not work

you know that they have a problem with the instagram API, and they continue charging the money of the others.

since 3 months it does not work like and folow


More suggestions

jared 3 years ago updated by Jaime Hurtado 3 years ago 1

Since you encourage us to post directly through instanobel for the safety of our accounts, it would be awesome if we could do two things. 

  1. Tag people in the photos as that is a great way to promote the content we are posting. 
  2. Post videos as well as videos have a higher engagement rate and if we can't post them here we are forced into the app to post videos. 
  3. Bonus suggestion: we should definitely be able to LIKE the comments from people on our account. If we can respond to them we should be able to like them as well. Would make sense for interaction with people on our accounts without going into the app itself. 
    1. this would just be another way to help maintain the safety for all of your clients accounts. the less they have to go into the app at all would be better overall. 
Under review

Bot isn't liking

Nate Young 1 year ago updated 1 year ago 2

So I waited for two weeks to start the bot again because of the like warning. I decreased my limits and erased all settings/promotions. My Insatgram account looks fine no like bans or anything. I'm still not seeing any likes come up on my dashboard for current running promos. The comments and all other features are working but not being able to see or even know if the bot is liking doesn't help me. I think this is a problem from your side and not my settings at this point. Also, did you guys remove the night feature in the settings? I don't see it.

Under review

Promotions are continuing to run and getting me locked out of my instagram account even after I deleted them!!!!

erica 2 years ago updated by Andrew 2 years ago 1

No response from customer service and super frustrated!!!!!!!!! 

Andrew 2 years ago

Already answered by email.


Thanks for your request! It is not depending on using Instanobel.comAfter Instagram has changed their API many account experiencing this issue.I have my own account that has never been in Instanobel. And Instagram asking me to change a password twice a day.We are waiting when Instagram will fix this issue on their side.No need to worry right now.



joseph akingbule 1 month ago 0